Frequent Questions

We're here to help you.

What is xtraCHEF?

Think of it this way: xtraCHEF provides an easy way to collect purchase and cost information from vendor invoices and provides the restaurant with actionable time-saving and money saving insights in real-time. No more waiting until the end of the month!

What do you mean by Real-Time processing?

Today most restaurants generate a monthly cost-of-goods. But that means it takes about a month to realize that item prices have increased, we have been buying too much products, etc. xtraCHEF processes the cost-of-goods data that same day so you can make better, faster, less “reactive” more “proactive” decisions.

What is iDC?

It is xtraCHEF’s proprietary OCR data extraction platform that allows not only real-time data extraction and exception handling, but it learns your purchasing trends and alerts you when something doesn’t seem right.

What do you mean by exception handling?

In a perfect world, each invoice image upload would be clean and clear. But we are in the restaurant business... coffee spills, scratched out items, handwritten notes, etc. In those cases, our iDC engine flags those invoice “exceptions” and they are looked at by our in-house accounting support team.

Onboarding

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How do I configure the system?

We'll walk you through the process step-by-step. You'll need to enter information like your chart of accounts, vendors, users and you'll be good to go!

How do I download the app?

SO simple. Go to the Apple or Android store on your mobile phone, search for “xtraCHEF” and download. That’s it.

What do I need?

3 items: wifi, iPhone or Android device, and a computer
  • You need wifi in your restaurant so the image uploads quickly
  • iPhone or Android device to access our app
  • Computer to access our web portal with additional features, analytics and functionality

Pricing

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How do I pay for xtraCHEF?

Due to the nature of our service; we require a credit card on file. Your subscription fee, and any additional purchases will be charged to the credit card on file monthly. A detailed statement will be emailed to your account administrator. Please email us at sales@xtrachef.com and we can provide you additional details.

What types of payment do you accept?

We accept Visa, Mastercard, American Express, and Debit Cards.

Using the Web Portal

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What is the xtraCHEF web portal?

Our web portal allows account admins access to all of the data from the xtraCHEF mobile interface.

Does it do anything else?

Of course! It provides additional functionality to edit invoice information, give approvals, add/delete user accounts, email vendors information on returns, along with enhanced data analytics to help you save more money and run your business more efficiently.

Additional Questions

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My app seems a bit slow. What can I do?

Make sure you have the most up-to-date version of the app. You can verify updates in the app store. If you are still experiencing issues, give us a call at 347.549.4349 or email us at support@xtraCHEF.com

What do I do if something goes wrong?

Don’t fret! Just give us a call at 347.549.4349 or email us at support@xtraCHEF.com and we’ll figure it out.

I still have questions. What do I do?

We’re happy to help! Just give us a call at 347.549.4349 or email us at support@xtraCHEF.com