xtraCHEF Recipe Card: Sandeep Dharuman

Michaela Fallon More Posts
Michaela Fallon
4 months ago
xtraCHEF Recipe Card: Sandeep Dharuman

Explain your role at xtraCHEF.

I’m the Director of Support and responsible for both customer and platform support.

Customer Support – The support team makes sure our customers on the platform are taken care of, resolving issues and sharing how they can go about exploring all of the features we offer. I lead the customer support team, with Mat and Chloe here in the US and 4 members offshore in India.

Platform Support – I ensure that our software is up and running at all times and make sure the infrastructure that hosts our software is always up to date and compatible with our software. My counterpart in India is Balamurugan on the platform. He manages a team of 2 members taking care of releases and maintenance of the platform.

Apart from my primary responsibilities, I’m little bit of a jack of all trades on the product side. I work closely with the product team on product requirements, enhancements and rollout of major releases. I also work closely with the on-boarding team on bring our customers up to speed. I also work closely with the Operations team on data quality, setting up procedures and workflows to ensure the data we produce from the platform is of good quality.

 

What did you do before you came xtraCHEF?

For most of my career, I’ve been working on Intelligent Character Recognition. Early in my career, I worked with large banks on content recognition on checks. Since then, I’ve worked with Intelligent Character Recognition on other forms of documents, in our case invoices. Most of my work has been around accounts payable and some significant work in the mortgage industry.

 

What do you love about xtraCHEF?

Everything!! I’m thrilled with how far we have come from where we started in such a short span.

 

Why are you passionate about the restaurant industry?

I’ve always loved the restaurant experience – going out, enjoying different concepts and food, and making memories with the people you go with.

 

What do you do when you’re not working?

Mostly hanging with my daughter who’s 3.

 

What’s your best WFH tip?

Set your space. Make it comfortable.

 

What’s your favorite quarantine hobby/show/book/etc.?

 Running. Currently reading “The Magic” by Rhonda Byrne.

 

Navigate

You may also like this.

Setting the standard for cloud-based restaurant management software.

  • Don't hate it. Automate it.

    Don't hate it. Automate it.

    No one likes data entry or paper pushin'
    Code invoice line-items in our system once...and that's it. Configure rules to review only the invoices you want to see. Accurate data delivered to accounting & inventory.
  • Analyze costs. Visualize profits.

    Analyze costs. Visualize profits.

    Improved visibility boosts your bottom-line
    Real-time visibility into food costs enable more informed purchase decisions, data-driven vendor negotiations & insight into how fluctuating prices impact the bottom line.
  • Connect the Kitchen & Bookkeeper

    Connect the Kitchen & Bookkeeper

    On-demand access to invoice images & data
    Secure, anywhere access and a powerful search engine make it easy to keep financial information flowing across the house, across locations or across the country.